top of page

FAQ

WHAT MAKES ITAI KAWAII?

All our ITA bags are crafted from 100% cotton, designed to be water-resistant for durability, and festival-ready.  We are committed to bringing you the cutest accessories possible.

SHIPPING & DELIVERY

We currently ship within the United States, covering all 50 states. You can choose standard or expedited shipping, with fees based on your order’s size and weight. Orders are processed in 1-2 business days, and tracking details are provided upon dispatch. Delivery usually takes 3-7 business days, though some areas may experience delays. For any issues like delays or lost packages, email us at sales@itaibag.com
We exclusively use USPS for all shipments to ensure accessibility and reliable service across the United States, including rural and underserved areas.

 

EASY RETURNS

Our return policy allows returns or exchanges within 30 days of purchase, provided items are unworn, unwashed, and in original condition with tags attached. Final sale items are non-refundable.

TRACKING YOUR ORDER

All of our orders are shipped with USPS, and you will receive a USPS tracking number once your order has been dispatched.

bottom of page